If your product was damaged during shipping or does not match your order (wrong or missing item), please notify us within 48 hours of delivery by emailing us at info@gadupstore.com
You will receive an automatic response. Please reply to this message with a photo of the package (showing the label) and the products you received, where the damages can clearly be identified.
We will prioritize your complaint and sincerely apologize for any inconvenience caused.
If you have followed the product instructions but the issue persists, please kindly contact us via email at info@gadupstore.com.
You will receive an automatic response. Please reply with a photo or video clearly showing that the product is not functioning properly (e.g., device is on, charging, connected, etc.).
If you are unable to provide proof of the defect via video, we may ask you to return the product for inspection by our warehouse. The cost of return shipping is the responsibility of the sender, and we do not accept cash-on-delivery shipments.
If you have a complaint about our product or service and disagree with the solution or if we are unable to reach an agreement, you may submit your complaint to the Dispute Committee through the European ODR platform.
You can read more about our General Terms and Conditions and Cookie Policy in the links at the bottom of the page.